Hi, I am Viktoria
I'm here to help busy business owners stay organised, keep their business running smoothly and finally tick off those jobs that have been sitting on the to-do list for far too long.
Having worked with hundreds of small businesses over the years, I know just how much ends up on a business owner's plate. The emails, customer enquiries, administration, follow-ups, projects and day-to-day operations all need attention, but there are only so many hours in the day.
As a Virtual Assistant based in Cheltenham, I provide flexible business support to founders, business owners and growing businesses across Cheltenham, Gloucestershire and the wider UK. I work with businesses that have outgrown doing everything themselves and are looking for a reliable right-hand person without the cost and commitment of employing someone full-time.
Whether you need ongoing business support or help with a one-off project, I'm here to take work off your plate so you can focus on running and growing your business.
Services
CRM & Business Organisation
CRM clean-up and maintenance
Client database management
Contact organisation
Duplicate removal
Lead tracking and pipeline updates
Inbox & Calendar Management
Inbox management and organisation
Customer enquiry management
Diary and appointment scheduling
Meeting coordination
Travel bookings and itinerary planning
Email drafting and follow-ups
Business Administration & Operations
General business administration
Document creation and formatting
Workflow improvements
Business support during annual leave
Data entry
Projects, Research & Creative Support
Event and workshop coordination
Canva graphics
Social media templates
Social media scheduling
Marketing collateral (flyers, posters, brochures)
Project coordination
Research for business decisions
How it works
Simple, flexible business support that's tailored to the way you work.
Getting support for your business shouldn't feel complicated. I take the time to understand how your business works, the challenges you're facing and where I can make the biggest difference.
With experience supporting hundreds of small businesses, I know that no two businesses work the same, which is why my support is always flexible, practical and built around your needs.
Whether you need help clearing a backlog, managing your day-to-day operations or ongoing business support, here's what you can expect when working with me.
The client journey
Get in touch
Complete my contact form or send me an email with a little information about your business and the support you're looking for.
01Discovery call
We'll have a relaxed, no-obligation chat about your business, what's taking up your time and where I can help. Together we'll work out the type of support that best suits your needs.
02Proposal & Quote
Following our call, I'll put together a tailored proposal outlining the recommended services, pricing and how we could work together. This gives you the opportunity to review everything before making a decision, with no pressure or obligation.
03Onboarding & Getting Started
Once you're happy to go ahead, I'll send over the service agreement and onboarding documents. We'll get everything set up, I'll familiarise myself with your systems and processes, and then we can get started.
04Pricing & Support Options
Every business has different needs, which is why my support is designed to be flexible. Whether you need help with a one-off project, a few hours each month or ongoing operational support, there's a package to suit your business—and if you're not sure which one is right, we'll work it out together.
One-off Support
Admin Power Hour : £35/hr
Ideal for quick tasks, troubleshooting or ticking off those jobs that don't justify a larger project. Minimum booking 1 hr.
Mini Support Day : £210
A dedicated six-hour day to finally tackle those jobs that have been sitting on your to-do list.
CRM Clean-Up : tailored quote
Every CRM is different. Following a short consultation, I'll provide a fixed quote based on the size and complexity of your database.
Canva & Brand Organisation : £225
A dedicated day to organise your Canva workspace, create branded templates and leave you with a streamlined system that's easy to use.
Monthly Retainers
Monthly retainers are designed to give you reliable, flexible support that's tailored to your business.
The Perks of being a retainer client:
Your agreed hours are reserved exclusively for you each month and are invoiced in advance, ensuring dedicated time is available when you need it.
Your hours can be used across any of my business support services, from administration and inbox management to CRM organisation, customer support, project coordination and Canva design, allowing your support to adapt as your priorities change.
Retainer clients also benefit from priority scheduling over ad hoc bookings, with the option to book additional hours at their agreed retainer rate, subject to availability.
Throughout the month, I'll keep you updated on progress and priorities, giving you peace of mind that your business support is in hand. Minimum booking 1 hr/ month and minimum contract length 2 months.
Monthly Retainer Packages:
10 Hour Package – £330
20 Hour Package – £600
30 Hour Package – £900
Need something different?
Bespoke monthly retainers are available if you need more or fewer hours. Get in touch to create a package that suits your business.
Did You Know?
Working with a Virtual Assistant can be one of the most cost-effective ways to grow your business.
Unlike employing someone, working with me means you only pay for the support you need, without the ongoing costs and responsibilities that come with hiring an employee..
By working with me, you avoid the overheads that come with employing someone, including Employer National Insurance contributions, pension contributions, paid annual leave, sick pay, recruitment costs, office space, equipment, software, training, payroll and HR administration.
What It's Like to Work With Me
"Working with Viktoria has had a direct, measurable impact on my business. (...) Viktoria brings the perfect blend of creativity, organisation and strategic thinking. She takes the time to understand your business goals and then delivers work that genuinely support growth. For any business owner looking to strengthen their brand, improve efficiency and work with someone who truly adds value, I highly recommend Viktoria."
Angèle Baku-Attipoe, Business Owner
"It’s been a pleasure working with Viktoria. I’ve found her very professional, supportive, and easy to communicate with throughout the process. Her attention to detail and willingness to help has made everything much smoother, and I really appreciate her support and expertise."
Anita Rasheva, Founder
"I can’t recommend Viktoria enough - she is absolutely incredible to work with. If your team has project needs or you're looking for top-tier support in VA, send her a message. She’s a total game-changer!"
Tracy Carter, The Growth Hub Cheltenham
Ready to Get Started?
Whether you need help with a one-off project, ongoing business support or you're not quite sure where to start, I'd love to hear more about your business and how I can help.
